If you are dissatisfied with any item that you purchased in store or wish to exchange it, you may return it only under the following conditions, which are strictly observed:
- Returns must be made within 15 days of purchase for a full refund.
- Returns made after 15 days but before 30 days are entitled to a store credit.
- Items must be without any signs of wear and in pristine condition.
- Returned item(s) are in their original packaging including all paperwork, certificates, receipts, and tags intact.
- All special order sales and sale items are final sale, including any alterations and/or modifications requested by the customer. A special order includes any item(s) not in stock, which has to be made especially for the customer.
- Shipping charges will be deducted from any credits.
All special orders require a 50% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch hat has to be ordered to accommodate the client's request for an alternative style, size, metal or color that is not available in stock.
Layaway payments are required at least every 30 days. Articles placed on layaway will be held for a period of 90 days from the date on this receipt. If no satisfactory arrangements have been made for full payment beyond the end of this period, the item(s) will be returned to stock, and all payments will be forfeited. At our discretion only, layaways may be cancelled in the event of special circumstances. In such a case a restocking fee of 15% of the original invoice will be charged, with the remaining balance to be issued as a store credit only.
REPAIR TAKE IN
Liability for any damage or loss of items shall be limited to actual cost to repair or replace he item(s). This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, or enhanced diamonds or colored stones; and/or pieces that are unmarked for marked incorrectly. Not responsible for items left beyond 90 days.
ONLINE & REMOTE ORDERS
Complimentary Ground Shipping on Orders in the US
Free 2nd Day Shipping on Orders in the US over $1,000
Free Next Day Shipping on Orders in the US over $5,000
All orders are subject to merchandise being held in stock. All shipments are subject to payment in full by customer.
We are happy to ship worldwide. We are not responsible for any duties or taxes incurred by the country in which we ship.
CREDIT INFORMATION SHARING
We do not share customers credit card information with any third parties or vendors.